Minding Me Terms & Conditions

Terms & Conditions

Privacy

  • Client consultations and/or treatment details will not be disclosed to any third party other than the client unless the client is under the age of 18 and/or has a care worker or guardian
  • Every client must complete a consultation form prior to receiving a treatment and all information provided will be kept in a secured file to ensure strict confidentiality
  • By completing and signing the consultation forms, the client is giving Minding Me permission to hold records and data concerning that person
  • Recording, photography or video is not allowed in the therapy room

Cancellation Policy

Please be advised that Minding Me has a 24 hr cancellation policy for all appointments and services.

  • Failure to cancel your appointment less than 24 hours’ notice of your scheduled appointment or you do not turn up, you will incur a charge of 50% of the appointment fee. Cancellation fee must be paid within 7 days of the cancellation
  • If you cancel your appointment with 24 plus hours’ notification, you can reschedule your appointment for an alternative date or receive a refund of moneys paid at the time of booking
  • Late arrivals will be charged the full rate of the scheduled appointment and the appointment will end on time as the therapist has an obligation to other clients to start their appointments on time
  • Minding Me has the right to terminate a treatment or service without notice if the client presents to being under the influence of drugs and/or alcohol

There will be no exceptions made to this policy.

Minors

  • Clients under 16 years of age must be accompanied by an adult
  • The adult must give permission for the treatment to be performed
  • The parent or guardian must also sign the consultation form
  • Where a child is under 12, a parent or guardian must be present during the entire session
  • Where the child is between the age of 12 and 18, the parent or guardian can wait outside the room until the session is complete. Emergency contact details must be left before exiting the room
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